Shipping & Returns

Shipping

Orders placed on Saturday & Sunday will not ship or process until to the normal business day of Monday morning for process/shipping.

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Standard FREE Shipping on orders over $59.99 (3-6 Business Days) - FREE

Standard Shipping on orders under $59.99 (3-6 Business Days) - $8.95

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Any Delivery speed is approximate and calculated after order processing. We are located in Tennessee (Central US) so our distribution is pretty fast to most states. We do our best to make sure orders are processed within 24 hours.

Business days do not include weekends or holidays. Please note, any merchandise that is refused at delivery will be refunded less the amount of return shipping. Please review our return policy for additional information about returns.

**If the item is out of stock and will be delayed, we will inform you of the expected delivery date, unless you inform us otherwise.If tracking information is needed, please wait the allotted time for delivery based on the shipping method chosen before inquiring about a tracking number. You can email us at theshoeshack@gmail.com or call us at 1-731-587-6541 for tracking information if you need it.

Please Note: We recommend you ship your order to your billing address, otherwise your order could be delayed due to processing. If you choose to ship your order to another address besides your billing address you will be contacted by our Fraud Prevention Department before your order can be shipped out to verify the order and Card Info. If needing to ship to a relative or different address than billing it is easiest to place phone orders at 1-731-587-6541

Thanks

Shoe Shack
Customer Service Dept
1-731-587-6541

Returns

Refunds & Returns are FREE (as long as you ship them back to us please use box they were shipped in)

 Exchanges are FREE but customer must pay return shipping back to our warehouse & we will ship out again for FREE.

We recommend you use a traceable shipping service to return your product, like UPS/FedEx or Priority Mail. Other shipping methods are at your own risk.

We are not responsible for lost packages that customers mail back to our location.

Refunds will be credited back to the original method of payment. (Please allow 3-5 business days for refunds or exchanges to be processed and depending on your credit card company, it may take an additional 3-5 business days for your account to be credited).

In the package, please include a copy of the packing slip, please note if you want a Refund or Return. (Please remember to put a note or packing slip of what you would like us to do such as Refund or Replace/Exchange inside box) 
You can also message us thru this website and we will respond with instructions.

Please do not put the shipping label directly on the package. The package must be wrapped first. There is a $10 Re-Boxing Fee if not sent back in original boxes.

Please do not send your purchase back to the manufacturer. Return items to the address:

The Shoe Shack
1001 Main St 
Martin, TN 38237
731-281-4379

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Please email us at theshoeshack@gmail.com or call us at 1-731-281-4379 if you have any questions about returns.

(Store Hours: Monday -Saturday, 10 a.m. - 5 p.m., CST)